Telegram Mail Gateway

How retail businesses manage customer communication more efficiently

Email <-> Telegram

Convert Telegram customer messages into organized emails your customer service team can manage.

  • Your sales and support team can see and respond to messages, so customer questions don’t depend on one person checking Telegram.
  • Maintain a reliable record of customer conversations, even if Telegram chats are deleted by either side.
  • Protect your business when Telegram chats are deleted by either side.
  • Control who can access customer messages without sharing Telegram accounts or devices.
  • Reply from your regular email inbox without switching to another messaging platform.

This is your email

Create Your Own Bot in Minutes

(No Coding Required)

Before connecting your bot to our service, you’ll need to create it using Telegram’s official bot manager. It’s fast, free, and only takes a few steps:

  1. Open Telegram and search for @BotFather
  2. Start a chat and type /newbot
  3. Follow the prompts to:
    4. - Give your bot a name (e.g. “Kempo.eu support bot”)
    - Choose a unique username ending in bot (e.g. kempo_eu_bot)
  4. Once created, BotFather will send you a bot token — a long string of letters and numbers
  5. Copy this token, you’ll need it to connect your bot to our email service in your admin panel

Or Just Use Our Account

Don’t have a Telegram account? No problem. We can create your exclusive bot under our telegram account, and you can use it without needing to sign up or manage anything yourself. You can select this in our admin panel.

Please note creating this bot needs to be done manually still, so you have to wait until we have done this for you.

Connect Your Bot via Our Dashboard

Getting started is simple. Log in to your admin panel on email-to-sm.com and head to the telegram configuration panel. From there, you can:

  • choose your telegram bot name
  • assign who needs to be able to receive and send emails to the bot

Add You Telegram bot to Your Website

Once your bot is configured, it’s time to make it visible to your visitors. Here’s how to embed it on your site:

  • Use your bot’s Telegram link (e.g. https://t.me/kempo_eu_bot)
  • Add it to any button, menu item, or call-to-action on your site
  • example
    Write Us


No AI! and More than GDPR compliant!

Don’t risk alienating clients through bot-driven missteps. Show them they matter, because your customers deserve more than automated replies.

We respect your privacy and operate in full compliance with GDPR, because trust isn’t optional, it’s essential. We have not been lazy and chosen a quick and easy US cloud hosted solution. Everything, but really everything is hosted in the EU. No support ticketing system in the microsoft cloud, no email in the google cloud, no apps nor dns in the amazon cloud.